This is the privacy notice of Bruce Duncan Ltd. In this document, “I”, “we”, “our”, or “us” refer to Bruce Duncan Ltd, Company number 08111263, registered in England & Wales.
Registered Office: Aissela, 46 High Street, Esher, Surrey, KT10 9QY, United Kingdom
It describes what I collect, and from where, how I use and process your personal data, and how, in doing so, I comply with my legal obligations to you.
Your privacy is important to me, and I’m committed to protecting and safeguarding your data privacy rights. I wouldn’t like anyone doing anything improper with my data, so I won’t do that with yours.
The Short Version? Bruce Duncan Ltd is just me, and I only store and use your personal data for ‘legitimate interests’, and for invoicing. That is to say you are either someone who is likely to use my services, or I’m likely to use yours. I don’t send out mass emails to a marketing list and I don’t sell your data or otherwise share your information with anyone, unless you’ve given me permission, and the 3rd party has expressed an interest in using your services (for example, my Client is seeking a female voiceover, and you are a female voiceover).
For the purpose of data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679)(the “GDPR”), the person responsible for your personal data is me, Bruce Duncan. I am both the ‘data controller’ and the ‘data processor’. You can contact me using the details at the bottom of this page.
WHAT KIND OF PERSONAL DATA DO I COLLECT, AND WHAT DO I DO WITH IT?
If you are a new client of Bruce Duncan Ltd, you will probably email, text or call me. I retain these contact details along with your name (if provided) so that I can contact you in return, and to know who you are if you contact me again in the future. I never use this information except to contact you directly, or connect with you via Social Media; it is never shared with anyone or any other service, and I will not sign you up to any newsletters or mailing lists. Ever. If we connect on Social Media, I will add those channels to your personal profile information, in order to track our communications and provide a more joined-up service.
As a new or existing client, you may provide me with personal data such as email addresses, street addresses, telephone numbers and other contact information – I use this so I can get in touch and (rarely, but never without prior agreement) visit you, specifically in relation to voiceover related matters. I’ll also use it to invoice you, when applicable.
You may also supply me with data related to your computing devices, studio equipment, ISDN equipment etc, so that we might be able to connect for remote recordings. I retain this data securely, solely for the purposes being able to connect with your studio. This data is not shared with anyone, or any other service.
It is possible that we might have met in person at a Networking Event or Conference/Training event and exchanged contact details by way of a Business card etc. Although we might not have engaged in actual business together, I will retain your details for ‘Legitimate Business Interests’ so that we can engage at some future time, should an opportunity arise.
It is also possible that we have connected on Social Media in the first instance and, as a result, I have obtained your email address from such a connection (Especially Linkedin). I have never purchased an email ‘list’.
WHO DO I SHARE YOUR PERSONAL DATA WITH AND HOW IS IT KEPT SAFE?
Your data is not shared with anyone other than my accountant (if you are an existing Client/Supplier) and Tax Authorities if required by law. I have put in place appropriate measures designed to prevent unauthorised access to your data, including secure passwords and fingerprint access to my devices, and 2-factor authentication. More information can be provided on request. I have the ability to remotely delete data from any of my devices should they be stolen.
HOW LONG DO I KEEP YOUR DATA FOR?
The nature of my business means I may not have meaningful contact with you for long periods of time. I will store your data no longer than necessary. We will retain your personal data and a record of your business transactions for a period necessary to comply with all legal and financial accounting reporting requirements – normally 6 years after the end of the accounting period in which the service was provided.
I will continue to store your data in connection with any ongoing legal issues. You can of course request that your data be removed from my system at any time, except where I am bound by law or other regulation to preserve it. All efforts will be made to remove everything except the data I require to meet my legal or regulatory obligations.
We use a number of 3rd party software vendors to support our invoicing and payment management.
We do not store any payment or credit card information.
We never see your full card details. Information such as country and postal code required to authorise payment is collected by the payment gateway.
YOUR ACCESS TO DATA:
You have the right to object to my usage of your personal data to provide a service to you – just let me know and I will get back to you within 30 days (usually sooner). It’s unlikely I’ll disagree, unless certain limited conditions apply.
You also have the right to withdraw consent – again, just let me know.
Data Subject Access Requests: You have the right to ask me what data I hold on you at any time, and the right to ask me to modify, update or delete that data. I might need to ask you to verify your identity, or for more information about the request, but it’s unlikely I’ll decline unless doing so means I am unable to meet my legal or regulatory obligations.
You have the right to erasure: in the unlikely event you want me to delete any personal data I hold on you, just ask, and I’ll respond within 30 days. I’ll have to keep some things that contain your personal data – such as invoices, but otherwise, I will remove everything else, including any correspondence, such as emails and text messages.
YOUR RIGHT TO COMPLAIN
If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).
The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at [email protected] You can also visit the ICO’s website by following this link: https://ico.org.uk/.
DATA MAY BE PROCESSED OUTSIDE THE EUROPEAN UNION
Our websites are hosted in the United Kingdom.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. (Email servers, Accounting software, Customer Relationship Management software)
Accordingly, data obtained within the UK or any other country could be processed outside the European Union. We will ensure that any such software/service also complies with GDPR.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
LINKS TO OTHER WEBSITES
Email: [email protected]